ServiceNow Security Operations: Features and Capabilities

The synchronization of security and operations teams within an organization is called security operations. Over the years, IT operations have expanded, diversifying into distinct specializations that often lead to different activities. 

To prioritize network or data security and reduce risk without compromising IT performance, security operations aim to promote better collaboration between IT security and IT operations. Let’s discuss all the security operations, their features, and their capabilities in detail. 

What is a Security Operations Center?

The term “security operations center” (SOC, pronounced “sock”) is frequently used to describe both the security operations team and the actual facility used for detecting and resolving security events. A security operations center serves as the organization’s main security hub, integrating telemetry across all corners of the ecosystem and making the final call on handling threats. The phrase refers to a room full of analysts who constantly protected digital assets belonging to a company, most of which were on-premises. The “room” has now grown to include a group of professionals who can operate from anywhere and secure a larger ecosystem.

Features of Security Operations Center That Business Should Leverage

Every sector has a ServiceNow security operations center. Corporations are beginning to look for cutting-edge threat detection solutions to enhance their security. Here are the top 7 requirements for a modern security operations center:

Threat Hunting

Threat hunting is the proactive activity of scanning networks for sophisticated threats that manage to get past current security measures. It ranks highly among today’s top priorities for cyber security. A qualified analyst is required to manage threat hunting within Security Operations Centre’s traditional security incident or event management system.

Threat Intelligence

Threat intelligence is the information gathered, analysed, then refined to understand a cyberattacks motivations, objectives, or attack patterns. Making prompt, educated, data-driven security judgments is possible for the security team in contemporary Security Operations Centers. It shifts the security team’s behaviour from reactive to proactive to combat cyber risks. To proactively plan the defences or neutralize upcoming attacks, intelligence on a threat actor’s next move is essential because Advanced Persistent Threats (APTs) continually attack an organization’s key data.

Automated Lateral Movement Tracking

After the first breach, cyber attackers slowly infiltrate a network by changing many machines, IP addresses, and credentials. This is referred to as an east-west or lateral movement. To identify the highly valuable information or assets that motivated the attack, It is intended to seem as regular network usage that avoids detection by conventional Security Operation Centers.

Incident Prioritization

Alert fatigue happens whenever a security team’s practical capacity to determine whether each important alert is overwhelmed by a stream of alerts. It puts a Security Operations Center’s capacity to carry out its responsibility for security in an efficient manner at risk. A business may receive tens of thousands, or even millions, of security alerts per day. Traditional security operations centers provide little assistance with incident prioritization, which creates a variety of unnoticed dangers to the system. Hence having ServiceNow managed services becomes important.

Data Mobility

The amount of information generated daily is flooding the data centers as the Internet of Things (IoT) has begun to change the digital world. It has a significant effect on the data produced in a security operations center as well. Event data is virtually formed from on-premise sources and public, private, hybrid, and cloud services for security protocols.

User and Entity Behaviour Analysis 

To properly detect threats, a security operations center must comprehend the typical behaviour of users and other entities on a company’s network. User and Entity Behaviour Analysis (UEBA) is the term used to describe the analysis of typical behaviour. UEBA combines statistical analysis and machine learning in a contemporary security operations center to establish a baseline of typical behaviours and identify unusual behaviour and deviations. 

Security Operations Capabilities That Make It Desirable

Below are listed the capabilities of SOC, let’s have a look at them:


The SOC must have the capacity to recognize events after they have entered the system. In this instance, detection is based on events as opposed to the files or network traffic that are the focus of traditional methods. For example, a SOC might use a combination of correlation rules, machine learning, and analytics stories.


Consider receiving a warning 30 minutes before we learn about a security issue. Consider the impact that would have on our SOC. The SOC can simplify a response using a specified method or proactively elevate the problem to a human if it can anticipate a security occurrence. Predictive technologies currently being developed have a great potential of giving analysts an early warning using precursors or indicators of larger attacks. It can detect unknown events before they become more dangerous.

The Conclusion

Built on the Now Platform, Security Operations is a security orchestration, automation, or response (SOAR) engine. created to assist in security. Security Operations use intelligent workflows, automation, and a deep level of analysis to respond to incidents including vulnerabilities faster and more accurately than IT staff. To protect a company from threats that are always changing, the Security Operations Center plays a key role. Organizations are progressively incorporating SOC into their security policies; however, to strengthen their security posture, they need to be aware of the cutting-edge elements of contemporary SOCs